Privacy Policy

Last Updated: November 4, 2026

Welcome to Glow Branding. This Privacy Policy explains what information we collect when you visit www.glowbranding.com (the "Site"), contact us, work with us, or buy from us, how we use and share it, and the choices you have. "Glow Branding," "we," "us," and "our" mean Glow Branding LLC, a Virginia limited liability company. "You" and "your" mean anyone who visits the Site, contacts us, works with us, or buys from us, including the business you represent.

When you trust us with your brand, you often share things that aren't public yet, like new names, business plans, and launch dates. We treat that information with care. This policy is part of our Terms and Conditions. See www.glowbranding.com/terms-conditions. If anything here is unclear, email us at lisa@glowbranding.com.

1. Who We Are and What We Offer

Glow Branding is a branding and web design studio. We offer custom design services, template-based websites, add-on services, and digital products, and our offerings grow and change over time. This policy applies to all of them, including new ones we add later. Our Site runs on Squarespace.

2. Information We Collect

Information You Give Us

  • Inquiries and messages. When you fill out the contact form on our Site, we collect what you send, such as your name, email address, your website, the services you're interested in, your budget, how you found us, and anything you share about your project. We also collect what you send when you email or message us.

  • Booking and order details. When you book a project or buy something, we collect your name, email address, business name, billing details, and what you booked or bought. For printed add-ons, we may also collect a shipping address and phone number.

  • Project materials. During a project, you send us materials such as your logo, copy, photos, brand information, and feedback, and sometimes details about your business, customers, or plans that aren't public yet. We use these only to complete your project and as described in Section 4.

  • Account access. To build or update your website or other accounts, we may need access to platforms such as Squarespace, your domain, or other tools. Wherever possible, please give us contributor access instead of sharing your password. If you do share a password, please change it once your project is complete. We remove our access after launch. While working in your accounts, we may see personal information about your own customers or contacts. We use it only to complete your project and don't keep or use it for anything else.

  • Testimonials and reviews. If you send us a testimonial or review, we collect what you send and the name and business name you share with it.

  • Email sign-ups. If you sign up for emails from us, we collect your name and email address.

Payment Information

Payments are processed by our third-party payment processors, Stripe and PayPal. Glow Branding does not receive or store your full card number. These processors collect and handle your payment details under their own privacy policies (Stripe: https://stripe.com/privacy; PayPal: https://www.paypal.com/us/legalhub/privacy-full). We may see limited details, such as your name, the card type, the last four digits, and whether a payment went through. If we agree to a payment plan, we keep a record of your plan, your payment schedule, and whether each payment has been made. Klarna is available only if we agree to offer it for your purchase. If you pay with Klarna, Klarna collects your information under its own privacy policy.

Information Collected Automatically

When you visit the Site, we and the companies whose tools we use automatically collect certain information through cookies and similar technologies. This can include your IP address, browser and device type, approximate location, the pages you visit, links you click, and how you arrived at the Site. Section 6 explains these tools.

3. How We Use Your Information

We use your information to:

  • Respond to your inquiry, talk with you about your project, and send you a proposal.

  • Plan, design, build, and deliver your project, add-ons, or digital products, including working with your materials and accounts.

  • Manage bookings, invoices, deposits, and any payment plan, including sending reminders about upcoming or missed payments.

  • Provide support during your project and after launch.

  • Showcase finished client work and share testimonials, as described in Section 4.

  • Send you emails you've signed up for. You can unsubscribe at any time.

  • Understand how the Site is used and improve our services, content, and Site.

  • Prevent fraud, spam, and misuse, and keep the Site secure.

  • Handle chargebacks and payment disputes, meet our legal, tax, and accounting obligations, and enforce our Terms.

We treat the private information you share during a project, such as business plans, unreleased products, and account details, as confidential, as described in Section 13 of our Terms. We won't share it except as needed to complete your project or as required by law.

4. Client Work, Portfolio, and Testimonials

Showcasing Client Work

Showing our work is an important part of how we grow our business. As described in Section 11 of our Terms, Glow Branding may showcase the work we create for you on our Site, social media, and other marketing, including portfolio pages, case studies, presentations, and award or publication submissions. This may include your business name and logo, your founders' first names, screenshots and recordings of your website, mockups, brand boards and other deliverables, a case-study write-up of your project and our role in it, and your logo in a "featured" or "clients" section. We'll generally wait until your brand or website is public before showing it, and we don't showcase the confidential project details described in Section 3.

If your project needs to stay private, you may opt out of showcasing by telling us in writing, by email to lisa@glowbranding.com, before your launch or final file delivery. If you opt out, we won't publicly show your project or name you as a client.

Testimonials and Reviews

If you send us a testimonial or review, you allow us to share it as a testimonial on our Site, social media, and marketing, with your first name or your name and business name. We may lightly edit it for length without changing its meaning. If you send us praise privately, such as by email, text, or direct message, we'll ask before sharing it. If you'd rather we not use your words, just tell us, and we'll remove it from our Site going forward.

5. How We Share Your Information

We do not sell your personal information. We share information only as described here.

Service Providers

These companies help us run Glow Branding. They receive only the information they need to provide their services to us, and they handle it under their own privacy policies.

  • Squarespace hosts our Site, contact form, and any Site checkout, and provides basic site analytics. Squarespace also hosts the client websites we build, which may be started in our account and transferred to you at launch.

  • Stripe and PayPal process payments, including payment plan payments.

  • Klarna, only if we've agreed to offer it for your purchase and you choose to use it.

  • Email, file-sharing, and e-signature tools we use to communicate with you, send emails you've signed up for, share project files, and collect signatures on proposals and contracts.

  • Google provides site analytics (Google Analytics) and helps protect forms on our Site from spam, as described in Section 6.

  • Printers and other vendors who produce add-ons, such as business cards or other printed collateral. They receive what they need to make and deliver your order, such as your approved design files and, if needed, your shipping details.

Other Reasons We May Share Information

  • Your project. Information you've asked us to put on your website or deliverables, and information shared with platforms and vendors as needed to complete your project.

  • Payment disputes. If you file a chargeback or payment dispute, we may share relevant records with the payment processor, such as your signed proposal, our communications, and proof of the work delivered, as described in our Terms.

  • Legal reasons. When we believe in good faith that the law requires it, or that it's needed to protect our rights, your safety, or the safety of others.

  • Business changes. If Glow Branding is ever sold, merged, or reorganized, your information may be transferred as part of that change, and this Privacy Policy will continue to protect it.

  • With your permission. In any other case where you've told us it's okay.

6. Cookies and Analytics

Cookies are small files stored on your device that help websites work and remember information about your visit. We currently use:

  • Squarespace. Our website host. Squarespace sets cookies needed to run the Site, its forms, and any cart or checkout, and it provides us with basic site analytics, such as page views and traffic sources.

  • Google Analytics. Helps us understand how visitors find and use the Site.

  • Google reCAPTCHA. Squarespace uses it to protect forms and checkout from spam and abuse by looking at device and usage information.

We don't currently use advertising pixels, such as the Meta or Pinterest pixel, on our Site. If that changes, we'll update this policy.

Your Cookie Choices

  • Browser settings. Most browsers let you block or delete cookies. Blocking all cookies may stop parts of the Site, like forms or checkout, from working.

  • Google Analytics. You can opt out with Google's browser add-on at https://tools.google.com/dlpage/gaoptout.

  • Do Not Track and Global Privacy Control. Our Site does not currently respond to browser Do Not Track or Global Privacy Control signals.

7. Affiliate and Referral Links

Our Site, emails, and recommendations may include affiliate or referral links, as described in Section 14 of our Terms. For example, as a member of the Squarespace Circle program, we may receive a credit or commission when clients sign up for Squarespace, and we may earn from links to Amazon and other tools and services we recommend. As an Amazon Associate I earn from qualifying purchases. When you click one of these links, the other company may set cookies on your device so it can tell that you came from us. Those companies handle that information under their own privacy policies, and we don't receive your payment details from them.

8. Emails From Us

If you sign up for emails from us, we'll send you news, resources, and updates about Glow Branding. Every marketing email includes an unsubscribe link, and you can also email lisa@glowbranding.com to be removed. We'll take you off the list promptly. Even if you unsubscribe, we'll still send emails about your project or purchase, such as proposals, invoices, payment reminders, and delivery of your files.

9. How Long We Keep Your Information

We keep information only as long as we need it for the reasons in this policy:

  • Client, booking, payment, and payment plan records, proposals, and contracts: for as long as we need them to run our business and to meet our tax, accounting, and legal obligations.

  • Project files: for 90 days after your project is complete or delivered, as described in our Terms. After that, we aren't responsible for storing them, so please save copies of your final files. We may keep copies of finished work we're allowed to showcase under Section 4.

  • Account access: we remove our access to your accounts after launch.

  • Inquiries and messages: for as long as reasonably needed to respond and follow up, and longer if they become part of a project.

  • Email list information: until you unsubscribe.

  • Analytics data: according to each provider's retention settings.

After that, we delete information or keep it only in a form that no longer identifies you, unless the law requires us to keep it longer.

10. How We Protect Your Information

We use reputable platforms with industry-standard security, including encrypted (HTTPS) connections and payment processors that follow card-industry security standards (PCI DSS). We do not store your full card number. We ask for contributor access instead of passwords wherever possible, and we remove our access after launch. No website or method of storage is completely secure, so we can't promise absolute security. After handoff, you're responsible for the security of your own accounts. If we learn of a security breach that affects your personal information, we will let you know as required by law.

11. Your Privacy Rights

Wherever you live, you can email us at lisa@glowbranding.com to ask us to:

  • Tell you what personal information we have about you and give you a copy.

  • Correct information that is wrong.

  • Delete your personal information, unless we need to keep it to run our business or for legal, tax, or accounting reasons.

  • Stop sending you marketing emails.

Some U.S. states, and some countries, give residents additional rights over their personal information. We think everyone deserves meaningful choices, so we'll honor reasonable requests like these no matter where you live.

To make a request, email lisa@glowbranding.com with the subject line "Privacy Request." We may need to confirm your identity before we act, usually by checking details connected to your email address. We aim to respond within 45 days. We won't charge you more or treat you differently for making a request. If we can't do what you asked, we'll explain why, and you can ask us to take another look by replying with the subject line "Privacy Appeal."

12. Children's Privacy

Glow Branding's services are for adults and businesses. You must be 18 or older to book a project, buy from us, or sign up for our emails, as described in our Terms. Our Site is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe someone under 18 has given us personal information, please email lisa@glowbranding.com and we will delete it.

13. Visitors Outside the United States

Glow Branding is based in the United States, and our service providers mainly store and process information in the United States. If you visit the Site or work with us from outside the U.S., your information will be transferred to and processed in the U.S., where privacy laws may be different from those where you live.

14. Links to Other Websites

Our Site links to other websites and services, such as Squarespace, Instagram, Pinterest, YouTube, and the affiliate and referral partners described in Section 7. We aren't responsible for their privacy practices, so please review their privacy policies. Purchases you make on other websites are governed by those websites' terms.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services grow. When we do, we'll post the new version on this page and change the "Last Updated" date at the top. If the changes are significant, we may also let you know by email or with a notice on the Site.

16. Contact Us

Questions about this Privacy Policy or your information? We're happy to help.

Glow Branding LLC

Email: lisa@glowbranding.com