Terms & Conditions

Last Updated: November 4, 2026

Welcome to Glow Branding. These Terms and Conditions ("Terms") explain the rules for using www.glowbranding.com (the "Site") and for working with us or buying anything from us, including custom design services, template-based websites, add-on services, and digital products. "Glow Branding," "we," "us," and "our" mean Glow Branding LLC, a Virginia limited liability company. "You" and "your" mean anyone who visits the Site, works with us, or buys from us, including the business you represent.

Please read these Terms before you book a project or make a purchase. We've tried to keep them clear and friendly, but they are a binding agreement, so if anything is unclear, email us at lisa@glowbranding.com before you book.

1. Agreeing to These Terms

By using the Site, booking a project, signing a proposal, or completing a purchase, you agree to these Terms and to our Privacy Policy. At checkout or when you book, you may be asked to confirm that you have read and agree to these Terms. If you don't agree, please don't use the Site or buy from us.

Some purchases come with extra details, such as a product or booking page, a proposal, or a signed contract that describes what's included, the timeline, and the price. Those details are part of these Terms for that purchase. If a signed proposal or contract conflicts with these Terms, the proposal or contract controls for that project. If a product or booking page lists a different price, what's included, or a different timeline, that page controls for that specific purchase.

2. Age Requirement

You must be at least 18 years old to book a project, buy from Glow Branding, or sign up for our emails. By using the Site or making a purchase, you confirm that you are 18 or older and, if you're acting for a business, that you have authority to agree to these Terms on its behalf.

3. Our Services

What we offer

Glow Branding offers custom design services, template-based websites, add-on services, and digital products. Our offerings grow and change over time, and these Terms apply to all of them, including new ones we add later. What's included in any specific service or product is described in its proposal, contract, or product or booking page.

Custom design services

Our custom design services are 1:1 projects created for your business. They may include branding and brand identity, personal branding, Squarespace website design and SEO, SEO copywriting, consulting, content and social media strategy, and graphic, print, and packaging design. Before a custom project begins, we'll agree on the scope, deliverables, number of revision rounds, timeline, and price in a proposal or contract.

Template-based websites

Our template-based websites are fast-turnaround websites built on a set timeline. You choose a website template designed for your industry, often available in several colorways, and we customize it with your logo, copy, photos, and other materials. Before your build starts, we'll give you a prep checklist of what we need from you. Each template-based website includes one review round. Your timeline, start date, and what's included are shown when you book.

Add-on services

At checkout or during a project, you may be able to add extra services, such as business cards, proposal templates, and other branded collateral. Each add-on is described where you buy it. If an add-on is printed or produced by a third-party vendor, you'll approve a final proof before it goes to print. Once you approve a proof, we aren't responsible for errors in the approved proof, and printed colors may vary slightly from what you see on screen.

Digital products

Our digital products are downloadable resources, such as guides and templates, that you can use in your own business. See Section 8 for how you may use them.

4. Payments

How you pay

Prices are in U.S. dollars unless shown otherwise. Payments are processed by our third-party payment processors, Stripe and PayPal. We do not store your full card number. Your payment is also subject to the processor's own terms and privacy policy. For custom projects, we may also accept payment by check or wire transfer if your proposal or contract allows it.

Custom projects

Custom projects require a non-refundable deposit to reserve your spot on our calendar and begin work. The deposit is 50% of the project fee unless your proposal says otherwise. The remaining balance is due before your website launches or before final files are delivered, whichever comes first, unless your proposal sets a different schedule.

Template-based websites, add-ons, and digital products

Template-based websites are paid in full at booking. Add-on services and digital products are paid in full at checkout.

Payment plans and Klarna

Payment plans are available only if we agree to them in writing before your project begins. If we agree to a payment plan, you authorize us and our payment processor to charge each payment on its due date until the plan is paid in full. If a payment fails, we'll let you know, and we may pause work or hold deliverables until it's made. A payment plan is a commitment to pay the full price; it isn't a subscription you can cancel partway through. If Klarna is offered at checkout, your agreement for that option is with Klarna, which pays us in full and collects your payments under its own terms.

Final files are released after payment

We deliver final files, transfer or launch your website, and hand over ownership only after all amounts due for that project have been paid in full and the payment has cleared.

Chargebacks

If you have a problem with a project or an order, please contact us first at lisa@glowbranding.com so we can try to make it right. If you file a chargeback or payment dispute, we may share relevant records with the payment processor, such as your signed proposal, our communications, and proof of the work delivered, and we may pause work or hold deliverables while the dispute is open.

5. Cancellations and Refunds

Deposits: Deposits are non-refundable, except as described under "If we need to end a project" below. Your deposit reserves time in our schedule that we turn other clients away for, and it covers the planning and early work on your project.

Custom projects cancelled partway through: If a custom project is cancelled partway through, whether you cancel it or it's closed under Section 7, you owe Glow Branding for the work already completed through the cancellation date. Payments you've already made are kept, and if the value of the completed work, calculated using the phase breakdown or hourly rate in your proposal, is more than what you've paid, we'll invoice you for the difference.

Template-based websites: You may cancel a template-based website for a full refund before your build has started. Once your build has started, it can't be refunded. Your build starts on your scheduled start date or when we begin working with your materials, whichever comes first.

Add-on services: Add-on services can't be refunded once work on them has started or once a proof has been sent to print.

Digital products: Because they're delivered instantly, digital products are final sale and can't be refunded, exchanged, or credited.

If we need to end a project: In the rare case that we need to end a project for reasons that aren't caused by you, you'll pay only for work completed through that date, and we'll refund any amount you paid beyond the value of that work (calculated the same way), including any unused part of your deposit.

Nothing in this section limits any rights you have under the consumer protection laws where you live.

6. Revisions and Changes in Scope

Each custom project includes the number of revision rounds listed in its proposal. Each template-based website includes one review round. A "round" means one consolidated set of requested changes that you send us after reviewing the current version of the work.

Additional revision rounds are billed separately. So are requests outside the agreed scope, such as new pages, new deliverables, or a change in direction after a design has been approved, and changes to a template's layout or structure beyond the customization included in your booking. We'll always let you know the cost before we start extra work, and we'll start it only after you approve it.

7. Your Materials, Timelines, and Delays

Your materials

Our timelines depend on receiving everything we ask for on time. For template-based websites, that means everything on your prep checklist, such as your logo, copy, and photos, by the date we give you. For custom projects, it means the materials, feedback, and approvals we request along the way.

If materials or feedback are late

If your materials, feedback, or approvals arrive late, your project moves to our next available opening, which may not be right away. We aren't responsible for delays caused by late materials, third parties, or events outside our control.

If we don't hear from you

If we don't hear from you for 30 days after we've asked for something we need to keep going, we may close your project. If we close it, any fees you've paid are kept, and Section 5 applies to work completed. If you'd like to pick the project back up later, we may restart it for a restart fee, which we'll tell you about in advance, and it will be scheduled at our next available opening.

If your finished project is waiting on you

Sometimes a project is finished on our end but is waiting on you to give final approval, launch, or take delivery. If we've delivered your finished work, or asked for your final approval or go-ahead to launch, and we don't hear back within 30 days, your project is considered complete, and any remaining balance is due. Your fees are fully earned at that point and aren't refundable. If you'd like to launch or make changes later, that's new work at our current rates, scheduled at our next available opening, because templates, platforms, and your content may have changed in the meantime.

Once a project is complete, we may remove our access to your accounts. Any accounts in your name, such as your Squarespace subscription or domain, stay your responsibility, including if they lapse or are cancelled.

8. Ownership and Licenses

What you own

Once you've paid in full, you own the final deliverables we create for you, such as your final logo files, final brand assets, and your completed website design and content we wrote for you. Until then, all work remains the property of Glow Branding.

What we keep

Glow Branding keeps ownership of drafts, unused concepts, sketches, and alternate options that weren't part of your final deliverables, as well as our own processes, methods, know-how, tools, and templates. We may reuse ideas and techniques that are general to our work. If any of our pre-existing materials are included in your final deliverables, you receive a non-exclusive, perpetual license to use them as part of those deliverables.

Template-based websites

When you buy a template-based website, you receive a non-exclusive, perpetual license to use your website's design for your business once you've paid in full. You own the content you provide, such as your logo, copy, and photos. You don't receive exclusive rights to the template itself, and we may use the same template, layouts, and colorways for other clients. You may not resell, share, or redistribute the template.

Digital products and templates you buy

When you buy a digital product, we give you a limited, non-exclusive, non-transferable license to use it for your own personal or business use. You don't own the product itself; Glow Branding keeps all rights to it. You may not share, resell, sublicense, upload, or redistribute it, in whole or in part, or repackage it as your own product. A product page may give more specific license terms for that product.

Materials you give us

You keep ownership of anything you give us, such as logos, copy, photos, and other content. You give us permission to use it to complete your project and to showcase your project as described in Section 11.

Trademarks

If you'd like to trademark your logo, brand name, or any other deliverable, you're responsible for searching, filing, and paying any related fees. We don't perform trademark searches, and we can't guarantee that a name or logo can be registered as a trademark.

Third-party materials

Fonts, stock photos, plugins, and other third-party materials used in your project stay subject to their own licenses and terms. See Section 9.

9. Third-Party Platforms, Costs, and Account Access

Third-party costs

You pay for and own your Squarespace plan, domain, email, premium fonts, stock photos, plugins, and any other third-party tools, and they should be held in your own name. These costs aren't included in our fees unless your proposal or booking page says otherwise. If we ever buy something on your behalf, it's for your benefit, you'll reimburse us, and renewals after that are your responsibility.

Third-party changes

We aren't responsible for changes, outages, features, policies, security, or pricing of third-party platforms and services, including Squarespace, domain registrars, email providers, font and stock photo sites, and plugins. If a third party changes something after your launch, updates we make in response are new paid work.

Account access

Wherever possible, please give us contributor access to your accounts instead of sharing your passwords. If you do share a password, please change it once your project is complete. We'll remove our access after launch. After handoff, you're responsible for the security of your accounts, including passwords, two-factor authentication, billing, and who has access.

10. Launch and Support After Launch

For 14 days after your launch or final file delivery, we'll fix any errors we made, such as broken links, typos we introduced, or display issues in our own work, at no charge. After those 14 days, any fixes, updates, or changes are paid work. Any new request, at any time, is also paid work.

We don't provide ongoing hosting, maintenance, updates, or support unless you purchase it separately.

We keep project files for 90 days after your project is complete or delivered. After that, we aren't responsible for storing them, so please save copies of your final files.

11. Portfolio and Showcasing

Showing our work is an important part of how we grow our business, so we want to be clear about it.

What we may share: Glow Branding reserves the right to showcase the work we create for you on our Site, social media, and other marketing, including portfolio pages, case studies, presentations, and award or publication submissions. This may include your business name and logo, your founders' first names, screenshots and recordings of your website, mockups, brand boards, business cards, signage, packaging, and other deliverables, a case-study write-up of your project and our role in it, and your logo in a "featured" or "clients" section.

Your permission: By working with us, you give Glow Branding a non-exclusive, royalty-free, worldwide, perpetual license to use your project, name, and logo for these purposes. This continues after your project ends. We'll generally wait until your brand or website is public before showing it.

Opting out: If your project needs to stay private, you may opt out of showcasing by telling us in writing, by email to lisa@glowbranding.com, before your launch or final file delivery. The earlier you tell us, the better. If you opt out, we won't publicly show your project or name you as a client.

12. Testimonials and Reviews

Testimonials and reviews on the Site reflect the real experiences of individual clients. They are not a promise or guarantee that you will have the same experience, and every client's project and results are different.

You are always free to share your honest opinion of Glow Branding, including in public reviews. If you send us a testimonial or review, you allow us to share it as a testimonial on our Site, social media, and marketing, with your first name or your name and business name. We may lightly edit it for length without changing its meaning. If you send us praise privately, such as by email, text, or direct message, we'll ask before sharing it. If you'd rather we not use your words, just tell us, and we'll remove it from our Site going forward.

13. Confidentiality

We treat the private information you share with us during a project, such as business plans, unreleased products, and account details, with care. We won't share it with others except as needed to complete your project (for example, with a printer or platform) or as required by law. Showcasing your finished, public work under Section 11 isn't a breach of confidentiality. How we handle personal information is explained in our Privacy Policy.

14. Affiliate Links and Referrals

Our Site, emails, and recommendations may include affiliate or referral links. If you sign up for or buy something through one of those links, we may earn a referral credit or commission at no extra cost to you. For example, as a member of the Squarespace Circle program, we may receive a credit or commission when clients sign up for Squarespace, and we may earn from links to Amazon and other tools and services we recommend. As an Amazon Associate I earn from qualifying purchases. We only recommend things we believe in. Purchases you make on other websites are governed by those websites' terms.

15. Blog and Free Content

Our blog, free resources, videos, social media posts, and other free content are for general educational and informational purposes only. They aren't legal, financial, tax, or other professional advice, and they aren't a substitute for advice tailored to your business. We don't guarantee any results from using our content, and the information may not always be complete or current, especially as platforms like Squarespace and search engines change.

16. Intellectual Property and Site Content

Everything on the Site and in our products, including text, blog posts, images, graphics, designs, templates, logos, and the Glow Branding name, belongs to Glow Branding or is used with permission, and is protected by copyright, trademark, and other laws. Client work shown on the Site belongs to us or to our clients and is shown with the rights described in Section 11.

You're welcome to share a link to our Site or a blog post. Apart from that, and except for the licenses described in Section 8, you may not copy, reproduce, sell, or create works based on our content without our written permission. To ask for permission, email lisa@glowbranding.com.

17. Your Conduct

Please use the Site and work with us lawfully and respectfully. Don't try to hack, disrupt, or misuse the Site, and don't submit anything unlawful, threatening, abusive, or that infringes someone else's rights. If you violate these Terms, we may refuse service, end a project (Section 5 applies to work already completed), cancel orders, or block access to the Site.

18. Third-Party Services and Links

Our Site is hosted on Squarespace, and we rely on other services, such as Stripe, PayPal, email providers, and social media platforms, to run our business. Our Site may also link to other websites. We aren't responsible for third-party services or websites, their content, or their outages, though we'll do our best to help if something goes wrong.

19. No Guarantee of Results

We put real care and strategy into every project, but we can't guarantee any particular business result. That includes search engine rankings, website traffic, leads, sales, followers, engagement, or revenue. Search engines, social platforms, and markets change often and are outside our control, and results also depend on things like your industry, competition, content, and how you use and maintain what we create.

Unless your proposal says otherwise, we don't guarantee that your website meets accessibility standards (such as WCAG) or legal requirements for your industry. You're responsible for your website's legal compliance, including your own privacy policy, terms, and cookie notices, and for reviewing all copy for accuracy before launch.

20. Disclaimer of Warranties

We work hard to keep the Site, our services, and our products accurate and available, but they are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't promise that the Site, or any website or platform we build on, will always be uninterrupted, error-free, or free of viruses. Nothing in this section limits any rights you have under law that cannot be waived.

21. Limitation of Liability

To the fullest extent the law allows, Glow Branding and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost revenue, lost data, or business interruption, arising from your use of the Site, our services, or our products.

To the fullest extent the law allows, our total liability for any claim related to a project or purchase is limited to the fees you paid us for the specific project, service, or product that the claim is about, or $100 if you didn't pay anything.

Some states don't allow certain limits on liability, so some of these limits may not apply to you.

22. Indemnification

You confirm that you own or have the rights to use the logos, copy, photos, trademarks, and other materials you give us, and that our using them for your project won't infringe anyone else's rights.

If you break these Terms or the law, if materials you provide infringe someone else's rights, or if your business's use of your deliverables leads to a claim against Glow Branding, you agree to cover Glow Branding's reasonable losses and costs (including reasonable attorneys' fees) resulting from that claim, except to the extent the claim is caused by work we created.

23. Events Beyond Our Control

We aren't responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, illness, power or internet outages, platform or payment-provider failures, or government actions. If something like this affects your project, we'll let you know and do our best to complete it as soon as we can, and any affected deadlines will be extended by a reasonable amount of time.

24. Changes to These Terms

We may update these Terms from time to time as our services grow. When we do, we'll post the new version on this page and change the "Last Updated" date at the top. If the changes are significant, we may also let you know by email or with a notice on the Site. The Terms in place when you booked a project or made a purchase apply to that project or purchase. By using the Site or making a purchase after an update is posted, you agree to the updated Terms.

25. Governing Law and Disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law rules.

If you have a concern, please contact us first at lisa@glowbranding.com. We'll try in good faith to resolve it with you informally within 30 days. If we can't, any legal claim must be brought in the state or federal courts located in Arlington, Virginia, and you and Glow Branding agree to the jurisdiction of those courts. Either of us may bring a qualifying claim in small claims court instead.

26. General

If any part of these Terms is found unenforceable, the rest stays in effect. If we don't enforce a part of these Terms right away, we can still enforce it later. You may not transfer your rights under these Terms. Glow Branding is an independent contractor, and nothing in these Terms creates an employment, partnership, or agency relationship. These Terms, our Privacy Policy, and any proposal, contract, or product or booking page for your purchase are the entire agreement between you and Glow Branding about the Site and your purchases. If a signed proposal or contract conflicts with these Terms, the proposal or contract controls for that project.

27. Privacy

Our Privacy Policy explains what information we collect when you visit the Site, contact us, or work with us, and how we use and protect it. You can read it at www.glowbranding.com/privacy-policy.

28. Contact Us

Questions about these Terms? We're happy to help.

Glow Branding LLC

Email: lisa@glowbranding.com